Please ensure you arrive 5 minutes prior to your appointment time, if you arrive late the time of the treatment may be adjusted accordingly in consideration of other clients booked following your treatment. Clients under the age of 16 must be accompanied by an adult; a signed consent form will also be required before treatment. Please turn off your mobile or cell phone It is your responsibility to inform us of any health related issues including pregnancy, medication and recent procedures. Men to arrive clean shaven if having a face treatment.
48 hours notice is required to change a treatment time or cancel a booking, or the full cost of the treatment will be charged or deducted from a course of treatments. A no show for a treatment signifies a late cancelation and a full treatment charge will apply.
If a course of treatments is purchased and any or all of the treatments within the course have been taken then the cost of the course is non-refundable, the remaining credit may be used against other treatments.
A treatment may be rescheduled up to 3 times, following this to reschedule again a full deposit will be required or the treatment will be cancelled.
Gift vouchers can be used for treatments and are valid for 12 months from purchase date. Gift vouchers are not redeemable against skincare products, unless pre agreed by email with one of the team.
It is your responsibility as the client to inform at your earliest convenience upto date health and medical information. You are to ensure on the day of your treatment you are physically well and capable of having the treatment and that you are not aware of any medical condition or changes in medication that may cause you to have an adverse reaction to any treatments you receive from Abigail James or a member of her team.
Abigail James or any of her team are not medical doctors. Any health, diet or lifestyle advice given by Abigail James or a member of her team is only their professional opinion and is given with the best intentions, if you have any medical condition you need further advice and diagnosis please consult with your G. P. or consultant. Thank you